Course Curriculum Guide
Zero To Market Hero & Service is the Game Changer
দুটি শক্তিশালী মডিউলে ব্যবসার শূন্য থেকে শুরু করার মানসিকতা, মার্কেটিং, কাস্টমার অ্যাকুইজিশন এবং world-class customer service mastery — একসাথে একটি সম্পূর্ণ program।
Class Name
Discussion Area
Success Mindset
- Entrepreneur mindset
- Growth thinking
- Belief system fundamentals
- Limiting vs empowering beliefs
- Storytelling
- Practical examples
- Q&A
Goal Setting & Execution
- Smart goal setting
- Action planning
- Time management
- Accountability system
- Execution framework
Business Fundamentals
- Business basics
- Types of business models
- Value creation
- Profit vs purpose
- Online vs offline business
- Pros & cons
- Hybrid models
Market Intelligence
- Market research basics
- Competitor analysis
- Customer profiling
- Industry trends
- Case studies
Costing & Profit Planning
- Cost vs value pricing
- Profit margin calculation
- Break-even analysis
- Pricing psychology
- Financial planning basics
Marketing Fundamentals
- Marketing basics
- Branding & positioning
- Marketing channels overview
- Brand identity
Customer Acquisition System
- Target customer identification
- Acquisition channels
- Sales funnels
- Customer journey mapping
Lead Generation & Conversion
- Lead generation strategies
- Lead qualification
- Conversion techniques
- Follow-up systems
Pricing, Packaging & Positioning
- Product design
- Packaging psychology
- Branding elements
- Pricing strategies
- Brand positioning
Class Name
Discussion Area
Customer Psychology
- Buying behavior
- Emotional triggers
- Customer expectations
- Decision-making process
Service Mindset
- Who is customer
- Importance of service
- Service channels
- Service attitude
- Ownership mindset
- Relationship building
Professional Customer Handling
- Body language
- Communication
- In-person handling
- Chat & social media handling
- Online etiquette
- Response frameworks
- Role play
Sales Hacks & Closing Techniques
- Call structure
- Objection handling
- Sales psychology
- Closing techniques
- Deal closing hacks
Complaint Management
- Complaint types
- Resolution frameworks
- De-escalation techniques
- Customer recovery process
KPI & Performance Tracking
- KPI vs SQI
- Performance measurement
- Service quality tracking
- Setting benchmarks
Workplace Excellence
- Professional workplace behavior
- Office etiquette
- Team collaboration
- Work ethics & discipline
- Personal brand in workplace